ITS 631 Operational Excellence

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$350.00 $200.00

This course focuses on the skills and knowledge to guide an organization in its best use of technology to
achieve its business goals and objectives. Although technical knowledge and skills are essential for
technology professionals, this course focuses on the development of more general leadership skills. The
ability to communicate with a broad set of stakeholders is essential and this course will offer exercises in
skills such as negotiation, persuasion, agility, coaching and facilitation through case studies, role playing
and simulation. Technology leaders must also understand the elements of developing and implementing
an overall IT Strategy for the organization. This course will review the various levels of strategy and how
strategy is implemented through tactical and operational plans.

Required Resources
Textbook(s) Required: Reid, R.D., and Sanders, N. (2016). Operations management. 6th ed. Wiley. ISBN: 978-1118952610

Full Grade Gaurantee: Grade A


Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 43
  • Assessments Yes
Curriculum is empty
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$350.00 $200.00