Assignment Detail

Tutors

Common customer complaints

    Assignment Instructions

    Assignment ID: FG133136109

    Briefly describe the following that you might use in a specific industry sector: 

    1. Professional service standards and protocols for service industry personnel
    2. Attitudes and attributes expected by the service industries to work with customers
    3. Different customer service needs and expectations
    4. Types of customer loyalty programs
    5. Essential features and use of the customer databases

    Briefly describe the following that you might need to understand in a particular organisation: 

    1. Designated response times for providing service and resolving complaints
    2. Customer service policies and procedures
    3. Complaint handling policies and procedures
    4. Promotional services offered

    Briefly outline the procedures for responding to the following common customer complaints:

    1. Incorrect pricing or quotes
    2. Delays or errors in providing products or services
    3. Misunderstanding of customer requests
    4. Escalated complaints or disputes
    5. Other team members or suppliers not providing special requests
    6. Misunderstandings or communication barriers
    7. Unmet expectations of, or problems or faults with, a service or product
    Need fresh solution to this Assignment without plagiarism?? Get Quote Now

    Expert Answer

    Asked by: Anonymous
    Plagiarism Checked
    Answer Rating:
    4.6/5

    Plagiarism free Answer files are strictly restricted for download to the student who originally posted this question.

    Related Assignments

    //
    Our customer support team is here to answer your questions. You can send Assignments directly to support team.
    👋 Hi, how can I help?