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Customer Service Information Systems

    Assignment Instructions

    Assignment ID: FG133048266

    Question 1. All of the following are examples of environmental actors in an information system except:

    Question 2. What is the relationship between ITIL and IT service request?

    Question 3. How are service desks and help desks the same? How are they different?

    Question 4. List and describe the components of a successful service desk

    Question 5. List two reasons that customer support is projected to increase as an occupation through the year 2020?

    Question 6. How are technically savvy customers changing the way that service desks interact with customers?

    Question 7. What is a customer service value chain?

    Question 8. What is customer satisfaction?

    Question 9. What is a Service Level Agreement?

    Question 10. Technical support services are the same as customer support services. True or False? Explain your answer.

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