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Determine the challenges faced by the help desk

    Assignment Instructions

    Assignment ID: FG132489925

    Question: “Bank USA”
    Please respond to the following:
    • From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
    • Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

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