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Managing Communications, Knowledge and Information

Aim

The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems.

Learning outcomes and assessment

LO1 Understand how to assess information and knowledge needs

1.1 discuss the range of decisions to be taken

1.2 examine the information and knowledge needed to ensure effective decision taking

1.3 assess internal and external sources of information and understanding

1.4 justify recommendations for improvement

LO2 Be able to create strategies to increase personal networking to widen involvement in the decision-making process

2.1 identify stakeholders for a decision-making process

2.2 make contact with those identified and develop business relationships

2.3 involve those identified in the decision making as appropriate

2.4 design strategies for improvement

LO3 Be able to develop communication processes

3.1 report on existing processes of communication in an organisation

 3.2 design ways to improve appropriateness

3.3 implement improvements to ensure greater integration of systems of communication in that organisation

3.4 create a personal plan to improve own communication skills

LO4 Be able to improve systems relating to information and knowledge

4.1 report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge

4.2 carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge

4.3 implement a strategy to improve access to systems of information and knowledge.