Assignment Detail


Enhance customer service experiences

    Assignment Instructions

    Assignment ID: FG133135278

    For this task you are to complete the following activity to demonstrate your ability to enhance customer service experiences, ensuring you

    On each occasion, complete the below steps to provide a quality service experience:

    1. Determine and confirm customer preferences, needs and expectations.
    2. Advise customers about appropriate products and services to meet their needs.
    3. Anticipate customer preferences, needs and expectations throughout the service experience.
    4. Promptly provide products and services with professional and personalised service to meet individual preferences.
    5. Offer extras and add-ons and provide tailored and additional products and services.
    6. Check actioning of special requests before customer delivery.
    7. Liaise with team members and suppliers to ensure efficient service delivery.
    8. Share customer information with team members to ensure quality service.
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