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Administrative Services

Aim

The aim of this unit is to give learners the understanding and skills to develop, implement, monitor, maintain and improve administrative services.

Learning outcomes and assessment

LO1 Understand how the different administrative services operate

1.1 evaluate at least three services and the users of these services

1.2 explain the importance of these services and their effect on the business

1.3 analyse the decision makers in an organisation and the lines of communication

1.4 examine the relevant legal and regulatory requirements

LO2 Be able to review ways  for developing specifications for administrative services

2.1 demonstrate the importance of effective consultation to identify requirements for administrative services

2.2 report on the different sources of advice available when developing specifications

2.3 develop and produce a detailed specification and follow guidelines on record keeping

2.4 examine the organisation’s policies objectives and constraints and their relevance to developing administrative services

LO3 Understand the skills and knowledge required in the design and implementation of an administrative service

3.1 discuss the design options and the consultation process involved to meet agreed specifications and the need to meet all legal, regulatory and organisational requirement

3.2 assess whether the presentation is in a form and style to help the user to understand the strengths and weaknesses and includes sufficient information

3.3 illustrate the methods of recording which are necessary

3.4 review the implementation plan and the support put in place

LO4 Be able to investigate the procedures necessary for the monitoring of the chosen administrative service

4.1 carry out regular checking that the administrative services, systems and procedures are being used correctly taking appropriate corrective action if necessary

4.2 encourage the users of the service to comment on the effectiveness of the service and the systems and procedures

4.3 evaluate the effectiveness and efficiency of the administrative service

4.4 recommend any identified improvements.