Analyze nestle csr initiative plan focuses on society issues
This is a CSR project, and choose to nestle as our company Note: Please give answer on mentioned words (must add intext citation) and required
Manage a customer complaint or difficult
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Question
Describe how an organization should manage a customer complaint or difficult. What role does consultation play in implementing strategies relating to the complaint handling process
Why is it necessary to collect and utilize verifiable data when developing strategies for future direction
What happens to customer service when the extraordinary comes to be accepted as ordinary by the customer and how might this impact on the future service strategies you design and implement
Why is it necessary to collect data relating to customer satisfaction and to compare change in customer satisfactions
You have been asked by senior management to report on changing customer needs and to compare changes in customer satisfaction. Explain how you would go about doing this,how you would access the necessary data and the reporting procedures you should follow
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