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What are the benefits and detriments of brunos strategy

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    Assignment ID: FG133233159


    “Weeding Out the Unprofitable Customer” case on page 89.

    Timm, P.R. (2014). Customer service: Career success through customer loyalty. (6th ed.). Pearson.

    1. What are the benefits and detriments of Bruno’s strategy?

    2. How does Bruno’s strategy mesh with the core values of the company?

    3. Was the real issue the clients or employee discipline? Support your conclusions with research and course materials.

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