This is a CSR project, and choose to nestle as our company Note: Please give answer on mentioned words (must add intext citation) and required
Why training investment did not improve customer feedback
Assignment ID: FG133289184
A company has received poor customer feedback and so management urgently invested $50,000 on customer service training. Four months later, the poor customer feedback has continued. Provide possible reasons why the training investment did not improve customer feedback. Further, explain the role and value of a ‘needs analysis’.
Plagiarism free Answer files are strictly restricted for download to the student who originally posted this question.
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