FAQ

Answers to all frequently asked questions may be found here.

Customer Care

You can reach our customer support team via email at support@fullgrade.com or through our Live Chat/WhatsApp feature on the website. Our support team is available 24/7 to assist you with any queries or issues.

If you experience any issues with your order, please contact our customer support team immediately. Provide your order number and a detailed description of the problem so we can resolve it promptly.

Our customer support team aims to respond to all inquiries within 1-2 hours. During peak times, response times may vary, but we strive to address all concerns as quickly as possible.

Yes, Full Grade offers free revisions for all orders. If you are not satisfied with the work delivered, please contact customer support within 14 days of receiving your order, and we will make the necessary revisions.

You can track the progress of your order by logging into your Full Grade account. Updates will be provided in your order dashboard, and you can also communicate directly with the freelancer working on your project.

If you need to cancel your order, please contact customer support as soon as possible. Cancellation policies vary depending on the stage of your order, and our team will assist you with the process.

Full Grade takes your privacy seriously. We use advanced encryption and security measures to protect your personal information. All data shared with us is kept confidential and is not disclosed to third parties.

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. All transactions are processed securely to ensure your financial information is protected.

Yes, Full Grade has a satisfaction guarantee policy. If you are not satisfied with the service provided, you can request a refund within 14 days of receiving your order. Please refer to our refund policy for more details.

We value your feedback and continuously strive to improve our services. You can provide feedback by contacting customer support or by leaving a review on our website. Your input helps us serve you better.

Order & Delivery

To place an order, simply create an account on Full Grade, select the type of service you need, provide the necessary details, and submit your request. You can also upload any relevant files and specify deadlines.

When placing an order, provide clear and detailed instructions, including the subject, topic, length, format, deadline, and any specific requirements or resources. This helps ensure accurate and high-quality results.

You can check the status of your order by logging into your Full Grade account and navigating to the "Orders" section. Here, you will find updates and can communicate directly with the freelancer working on your project.

If your order is not delivered by the specified deadline, contact our customer support team immediately. Provide your order number and details so we can investigate the delay and take appropriate action.

Yes, you can make changes to your order after it has been placed, but it is important to notify us as soon as possible. Contact customer support with your order number and the changes you need, and we will do our best to accommodate your request.

If you are not satisfied with the delivered work, you can request a revision. Contact customer support within 14 days of receiving your order, provide specific feedback on what needs to be revised, and we will ensure the necessary adjustments are made.

Once your order is completed, you will receive a notification. You can then log into your Full Grade account and download the completed work from the "Orders" section.

Yes, if you have previously worked with a freelancer and would like to request their services again, you can specify this when placing your order. We will do our best to accommodate your request based on the freelancer's availability.

If your order is canceled, you will be notified and refunded according to our cancellation policy. Contact customer support for assistance with cancellations and refunds.

The price of your order is determined by various factors, including the type of service, complexity, length, and deadline. You will receive a quote before confirming your order, and there are no hidden fees.

If you receive the wrong order, contact customer support immediately with your order number and details of the mistake. We will investigate and ensure you receive the correct work as soon as possible.

Full Grade offers expedited services for urgent orders. When placing an urgent order, specify the tight deadline, and we will prioritize your request to ensure timely delivery. Additional fees may apply for expedited services.

Pricing & Payment

Full Grade accepts a variety of payment methods, including: Credit and Debit Cards (Visa, MasterCard, American Express) PayPal Cryptocurrency (Bitcoin, Ethereum, and other major cryptocurrencies) Wire Transfer Western Union

To pay with cryptocurrency, select the crypto payment option during checkout. You will be provided with a wallet address and instructions to complete the payment. Ensure you send the exact amount to avoid processing delays.

Yes, it is safe to use your credit/debit card on our website. Full Grade employs advanced encryption and secure payment gateways to protect your financial information during transactions.

While we do not accept physical cash payments, you can make cash payments through Wire Transfer or Western Union. Choose this option during checkout and follow the provided instructions to complete your payment.

Full Grade does not charge additional fees for using different payment methods. However, your payment provider may apply their own fees or exchange rates, especially for international transactions.

Once your payment is successfully processed, you will receive a confirmation email with your order details. You can also check the payment status in your Full Grade account under the "Orders" section.

Yes, Full Grade has a refund policy in place. If you cancel your order, you may be eligible for a refund depending on the stage of the order. Please refer to our refund policy or contact customer support for more details.

If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or payment provider. You can also reach out to Full Grade customer support for assistance.

Currently, Full Grade does not offer installment payment options. Full payment is required upfront to confirm and process your order.

To request an invoice, contact Full Grade customer support with your order number and payment details. We will generate an invoice and send it to your registered email address.

Yes, Full Grade offers discounts for bulk orders. If you have multiple projects or require ongoing services, contact customer support to discuss bulk pricing and discounts.

Quality & Satisfaction

Full Grade ensures quality through a rigorous selection process for freelancers, continuous training, and regular performance evaluations. Each project is also reviewed by our quality assurance team before delivery.

Yes, Full Grade offers free revisions for all orders. If you are not satisfied with the delivered work, contact customer support within 14 days, providing specific feedback on what needs to be revised, and we will make the necessary adjustments.

All work provided by Full Grade is thoroughly checked for plagiarism using advanced detection tools. We guarantee that every piece of content is original and tailored to your specific requirements.

Freelancers at Full Grade undergo a stringent selection process, including skill assessments, background checks, and interviews. Only qualified and experienced professionals are accepted to ensure high-quality service delivery.

If you are still not satisfied after the revisions, contact customer support. We will work with you to address your concerns and find a solution, which may include additional revisions or assigning a different freelancer.

You can provide feedback by logging into your Full Grade account and leaving a review on your order. Alternatively, you can contact customer support with your feedback. Your input helps us improve our services.

Yes, Full Grade offers a satisfaction guarantee. If you are not satisfied with the service provided, you can request a refund within 14 days of receiving your order, subject to our refund policy.

You can communicate directly with the freelancer through the messaging system in your Full Grade account. This ensures clear and efficient communication throughout the project.

Full Grade takes confidentiality seriously. We use advanced encryption and secure data storage to protect your information. All freelancers sign non-disclosure agreements to ensure your privacy is maintained.

Yes, you can specify your preferred writing style or format when placing your order. Provide detailed instructions, and our freelancers will adhere to your requirements to deliver work that meets your expectations.

Full Grade employs experienced professionals who are well-versed in academic standards and guidelines. All work is reviewed by our quality assurance team to ensure it meets the required academic standards before delivery.

If the assigned freelancer becomes unavailable, we will promptly assign another qualified freelancer to your project to ensure timely and quality completion.

Security & Confidentiality

Full Grade employs advanced encryption protocols and secure data storage systems to protect your personal information. We ensure that all data is encrypted during transmission and storage to safeguard your privacy.

Yes, your payment details are secure. Full Grade uses trusted payment gateways that comply with PCI-DSS standards to ensure the security of your financial information during transactions.

All academic work is treated with the utmost confidentiality. Our freelancers and staff are bound by non-disclosure agreements (NDAs) to ensure that your work remains private and is not shared with any third parties.

Absolutely. Full Grade has stringent confidentiality protocols in place. We understand the importance of maintaining the privacy of your sensitive academic projects and ensure that all work is handled discreetly.

Access to your personal and academic information is restricted to authorized personnel only. This includes the freelancer working on your project and essential support staff, all of whom are bound by strict confidentiality agreements.

Full Grade employs robust security measures, including firewalls, intrusion detection systems, and regular security audits, to prevent data breaches. We continuously update our security protocols to protect against emerging threats.

Full Grade has a strict policy against sharing order details. All information related to your order is kept confidential and is only accessible to the assigned freelancer and necessary support staff.

Yes, communication between you and the freelancer is conducted through our secure messaging system. This system is encrypted to ensure that your conversations remain private and secure.

If you suspect any security issues with your account, such as unauthorized access, contact Full Grade customer support immediately. We will investigate the issue and take appropriate action to secure your account.

Full Grade adheres to industry-standard security practices and protocols. While we may not publicly list specific certifications, our commitment to security and confidentiality meets rigorous standards.

Yes, you can request the deletion of your data after your order is completed. Contact customer support with your request, and we will ensure that your data is securely deleted from our systems.

Full Grade uses advanced encryption techniques to protect your data. This includes end-to-end encryption for data transmission and encryption of data at rest to ensure comprehensive security.

Writers & Language

Full Grade rigorously selects PhD writers through a comprehensive vetting process, including academic qualifications verification, writing tests, and interviews. Only experienced and highly qualified writers are approved to join our team.

Yes, you can request a writer with expertise in your specific field. When placing your order, provide details about your project requirements, and we will match you with a writer who has the relevant knowledge and experience.

Yes, our writers are proficient in various academic writing styles, including APA, MLA, Chicago, Harvard, and others. They are well-versed in the latest academic standards and guidelines to ensure high-quality work.

You can communicate directly with your assigned writer through the secure messaging system in your Full Grade account. This allows you to discuss project details, provide additional instructions, and ask questions.

If you have specific language preferences or requirements for your project, please include these details when placing your order. Our writers will ensure that your work meets your language preferences and academic standards.

Yes, upon request, Full Grade can provide samples of a writer’s previous work. This helps you assess the writer’s style and expertise before confirming your order.

If you are not satisfied with the work provided, you can request revisions. Contact customer support with specific feedback on what needs to be improved, and we will ensure the necessary changes are made. If issues persist, we can reassign your project to another qualified writer.

Full Grade employs both native and highly proficient non-native English speakers. All our writers are required to demonstrate exceptional command of the English language, ensuring high-quality, fluent, and grammatically correct content.

For projects requiring advanced technical knowledge, Full Grade assigns writers with specialized expertise in the relevant field. We ensure that complex and technical subjects are handled by professionals who understand the intricacies of the topic.

Yes, collaboration is encouraged. You can communicate with the writer throughout the writing process to provide additional input, clarify requirements, and review drafts. This ensures that the final product meets your expectations.

Full Grade provides continuous training and professional development opportunities for our writers. They also have access to the latest academic resources and journals to stay updated with current trends and standards.

Yes, many of our writers have extensive experience in writing dissertations and theses. They are familiar with the structure, research methodologies, and critical analysis required for these advanced academic projects.