1. Introduction

Full Grade ("we," "our," or "us") is committed to maintaining the confidentiality and privacy of our clients' information. This Confidentiality Policy outlines our practices for handling sensitive and personal information to ensure it is protected and used responsibly.

2. Scope

This policy applies to all employees, contractors, freelancers, and partners who have access to confidential information through Full Grade. It covers all forms of information, including written, electronic, verbal, and any other medium.

3. Definition of Confidential Information

Confidential information includes, but is not limited to:

• Personal identification information (e.g., names, addresses, phone numbers)
• Academic records and related documents
• Financial information and payment details
• Intellectual property, including written assignments, research papers, and projects
• Any other data disclosed by clients that is not publicly available

4. Collection of Information

We collect information necessary to provide our academic services, including:

• Information provided by clients during registration and service requests
• Documents and details submitted for assignment help, project assistance, or tutoring services
• Communication records between clients and Full Grade staff

5. Use of Information

We use the collected information solely for the purpose of delivering our services, including:

• Customizing and improving our academic services
• Communicating with clients regarding their requests and updates
• Processing payments and managing transactions

6. Protection of Information

We implement appropriate technical and organizational measures to safeguard confidential information, including:

• Secure storage systems with restricted access
• Encryption of sensitive data
• Regular security audits and updates

7. Access to Information

Access to confidential information is restricted to authorized personnel who need it to perform their job duties. All personnel are required to adhere to strict confidentiality agreements and undergo training on data protection.

8. Disclosure of Information

We do not disclose confidential information to third parties except in the following circumstances:

• With the client’s explicit consent
• As required by law or legal proceedings
• To protect the rights, property, or safety of Full Grade, our clients, or others

9. Data Retention

We retain confidential information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, the information is securely destroyed.

10. Client Rights

Clients have the right to:

• Access their personal information held by Full Grade
• Request corrections to inaccurate or incomplete information
• Request the deletion of their information, subject to legal and contractual obligations

11. Breach of Confidentiality

Any breach of this policy by Full Grade personnel will result in disciplinary action, up to and including termination of employment or contract. We will also take appropriate legal action where necessary.

12. Policy Review

This Confidentiality Policy is reviewed regularly to ensure its effectiveness and compliance with applicable laws and regulations. We may update this policy from time to time, and any changes will be communicated to clients and personnel.

13. Contact Information

For any questions or concerns regarding this Confidentiality Policy, please contact us at:

Full GradeEmail: legal@fullgrade.comPhone: +91-7800431431Address: 178/2 Prabandh Nagar Lucknow UP India - 226013