Analyze nestle csr initiative plan focuses on society issues
This is a CSR project, and choose to nestle as our company Note: Please give answer on mentioned words (must add intext citation) and required
Discuss the customer relationship management
Assignment Instructions
Assignment ID: FG133051113
Research: An organization Wells Fargo that has a bad reputation in Customer Service. You may search Yelp reviews for Wells Fargo’s low customer satisfaction ratings or research news articles that speak to a trend in service breakdowns. Examine the current customer relationship management in the business’s overall strategy and operations.
QUESTION 1: Discuss the Customer Relationship Management (CRM) program the company has in place.
QUESTION 2: Make recommendations for a service recovery plan, which should include a minimum of 3 improvements to the Customer Relationship Management (CRM) program.
QUESTION 3: GIVE a conclusion.
Please provide the complete solution with references
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